Support

We read every message. Write to support@terrahiker.com and we’ll get back to you, usually within two days. If something went wrong on a hike, tell us the trail and roughly when. It helps us find it fast.

Signing in

With your email. We send you a 6-digit code. Type it in, or tap it from the keyboard. There’s no password.

My code didn’t arrive.

Check your spam folder. The email comes from TerraHiker. If it still isn’t there, wait a minute and tap Send a new code. Each code works once and expires after 10 minutes.

Yes, once. After that you stay signed in, even with no signal for days. Signing out on the trail means you can’t sign back in until you have signal again, and the app warns you before you do it.

Offline maps

How do I use a trail with no signal?

Open the trail and download its map while you still have signal (Wi-Fi is easiest). Your downloaded maps are listed under Offline maps in the app.

Does it use my location?

Only while the app is open, to show where you are on the map, count your distance and keep your hike’s track. Your hikes and their tracks are saved to your account (see below). We never track you in the background.

Does it count distance with my phone locked?

No. TerraHiker never tracks you in the background, to save your battery. Keep the app open on screen while you hike, and distance counts again as soon as you open it.

Subscription

What’s free?

Browsing trails, their maps and elevation, and downloading offline maps. Starting a hike needs TerraHiker Pro.

How much is Pro?

6 months free, then PRICE_YEARLY a year. Apple shows the price in your currency before you confirm.

How do I cancel?

Your subscription is managed by Apple. On your iPhone go to Settings → your name → Subscriptions → TerraHiker, and tap Cancel Subscription. Cancel at least a day before the renewal date and you won’t be charged. Your hikes and medals stay, whatever you decide.

I changed phones. Are my hikes gone?

No. Your hikes, progress and medals are saved to your account. Sign in on the new phone with the same email and they come back.

I changed phones and Pro is gone.

Your account

How do I delete my account?

In the app, open Account and tap Delete account. This deletes your email, sign-in and saved hikes (with their GPS tracks) from our servers, and clears your hikes from the phone. Reports you sent stay, without your name or photos, because other hikers rely on them. Our backups are deleted 60 days after they are made, so anything you delete is gone from those too after 60 days. Deleting your account does not cancel your subscription. Cancel it in Settings first (see above).

Can I get a copy of my data?

Yes. Email privacy@terrahiker.com from the address you sign in with, and we’ll send it to you within 30 days. The same address works for everything else you can ask us about your data, wherever you live. The full list is under Your rights in our privacy policy.